Embedded Files
This function tests the connection between your computer/floorplan and Floorplan Live to make sure that you are ready to upload/download successfully.
This function tests the connection between your computer/floorplan and Floorplan Live to make sure that you are ready to upload/download successfully.
Test the Connection to Floorplan Live
Test the Connection to Floorplan Live
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IMPORTANT! Download and open this EFD file - EFD Connection Test File
When you open the above file there will be some instructions onscreen on how to run the test, but you can also follow the below.
Click the 'Test Connection' button which is located on the FLOORPLAN LIVE ribbon.
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The system will now run a series of tests and display a message box showing either ✅ Passed or ❌ Failed.
Floorplan Live Service
Floorplan Live Service
This service uploads and downloads updated stand data.
In the test results:
✅ A green tick means the service is working.
❌ A red cross means your computer or network can’t reach the service.
If you see a ❌:
Open this link: https://efd-floorplanlive-sync.floorplanlive.online/
If you see "Server Error – 403 Forbidden: Access is denied", that’s normal — it means the connection is fine.
If the page doesn’t load, ask your IT department to make sure your network can access the link.
SVG, PDF, DWG, and Logo Uploads
SVG, PDF, DWG, and Logo Uploads
These use FTP (File Transfer Protocol) to upload files.
In the test results:
✅ A green tick means the files are uploading correctly.
❌ A red cross means your network may be blocking FTP access.
If you see a ❌ :
Check that your network allows FTP traffic on ports 5000–6000 (PASV data channel).
Uploads connect to: ftp://resources-ftp.floorplanlive.online
If needed, your IT department can adjust the firewall settings so uploads succeed.
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