Embedded Files
If the above message box appears while trying to start Event Floorplan Designer it most likely means that the software has been used on another computer with the same email address. If you have just installed EFD for the first time or have not knowingly used the software on another computer please contact us, otherwise follow the instructions below.
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Before using the software on another computer, the licence needs to be released from the computer you last used it on, if this is not possible because you cannot access the other PC then please contact us, otherwise got to step 2.
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With the software started on the other computer, go to FILE > Release Licence as highlighted below in Red/Blue:
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The licence will now be released and the following message box will now appear confirming it, click OK and the software will start. If the software is used on multiple computers regularly, go to step 4 for help with make this process much easier.
If you get another message click here to get further help.
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If you use the software on multiple computers regularly you can set the software to automatically release the licence so you do not forget to do it. To do this click on the icon located in the top right of your screen.
The following box will appear and all you need to do is tick the Release Licence on Exit option at the bottom as highlighted in Red below.
IMPORTANT NOTE: This option must be enabled on all of the computers that share a licence otherwise it will not work as expected.
NOTE: The automatic release function may not be 100% reliable, especially if the licence is released multiple times on a daily basis. The only way to improve reliablilty is to purchase an additional licence(s) so that the licence does not need to be released. This also gives the advantage of more than one person being able to use the software at the same time. Please contact us for a quote.
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